Frequently Asked Questions (FAQ)
Got questions? We've got answers!
Product Questions
Our Travel Dog Food Travel Bag is a convenient and durable bag designed to store and transport your dog's kibbles or food while on the go. It's perfect for trips, vacations, doggy dare care / dog sitters, or everyday use.
The bag can hold up to 50 cups of dry dog food / kibbles, ensuring your furry friend has enough food for any adventure!
Yes, the bag is made from premium food grade water-resistant fabric, which is oil-resistant and seals off odor. This keeps your dog’s food dry and fresh in any conditions.
The Travel Dog Food Bag is easy to clean. Simply wipe the interior and exterior of the bag with a damp cloth and dish soap, and then rinse. Let it air dry before using again. We do not recommend machine washing the bag.
Yes. Enjoy these unique features:
- 2 internal pockets for storing food and other dog items like treats
- Roll-down closure to ensure your dog food stays fresh and makes the bag size adjustable for different amounts of food
- Bottom zipper pocket for storing travel dog bowls
- Side zipper pocket for storing medications and other item
- Luggage tag for contact info and instructions for when/how to feed and care for your dog
- Backpack strap that converts into a leash
- Food grade, Water-resistant material
Absolutely. The interior lining of the bag is made from food-grade, BPA-free material to ensure your dog's food stays safe and uncontaminated.
While the bag is designed specifically for dog kibble, it can also be used to store other dry pet food or treats. The bag also has additional zipper pockets for storing dog bowls and medications.
Customer Service & Return Questions
Our customer service staff is available Monday through Friday 8:30am - 5:00pm EST, except holidays. You can reach us via email or phone:
customerservice@pup2point..com
+1-717-877-8829
We're dedicated to providing you with the highest quality product on the market AND the best customer experience, so we stand by our product with a 100% Satisfaction Guarantee. If for any reason you are not satisfied with your Pup2Point experience, please contact us at customerservice@pup2point.com and give us an opportunity to address your concerns.
If you are still not satisfied, we have a 30-day return policy to receive a full refund.
Shipping Questions
We ship all orders for general customers via USPS First Class or Priority Mail.
For our business customers, we ship orders via UPS.
For U.S. domestic orders, we generally say to allow 3-5 business days for arrival via US First Class Mail from the time the order is shipped. Orders ship within 24 hours from the time they are placed Monday through Friday.
You will receive an email with your tracking information after you place your order.
Yes. We ship worldwide using USPS First Class Mail / International Parcel Service. Please allow 14 business days for arrival due to customs regulations. Shipping duties are not included in the cost of the shipping, they are paid upon delivery depending on what country you reside in.
Our online ordering system allows you to accurately obtain shipping costs from the Cart page. Simply place the items you intend to purchase in your cart, and click "Estimate Shipping". Items are shipped via US First Class Mail/International Parcel Service.
You should have received an email with a tracking number when your order shipped out. For domestic orders, please allow up to 5 business days after your order shipped to receive your order. For international orders, please allow up to 7-21 business days. If your order has taken longer than expected, please contact us at customerservice@pup2point.com and we’ll do our best to resolve the issue.
Retail Questions
We love working with retailers! Fill out the form at the link below and let us know about your store. You can also email us at customerservice@pup2point.com.
https://pup2point.com/pages/retailers-wholesale